Returns & Exchanges
At ZONE3, we are committed to ensuring you have the best gear for your performance, which is why we offer a 28-day return window for all unused items in their original packaging. Whether you need a different size or a different model, our streamlined process ensures you get back to your training as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring wetsuits are folded carefully to avoid creasing.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing