Frequently Asked Questions
Everything you need to know about your ZONE3 gear and orders.
How do I find the right size for my wetsuit?
We recommend using our detailed size guide located on each product page. It is crucial to measure your height, weight, and chest circumference, as a proper fit is essential for maximum performance and thermal protection.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location. Tracking information will be provided via email as soon as your order leaves our warehouse.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unused items in their original packaging. Please ensure that wetsuits are tried on over clean undergarments and handled with care to avoid fingernail tears.
How should I care for my triathlon gear to ensure it lasts?
After every use, rinse your gear in fresh, cold water and hang it to dry away from direct sunlight. Avoid using washing machines or tumble dryers, as high heat can damage the technical fabrics and neoprene.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do your products come with a warranty?
All ZONE3 products come with a 12-month warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photographic evidence and your order number.